10. My course provider is not listed on the drop-down list for registering for the software
Please refer to the instructions in your course for Sage Business Cloud Software registration, this is a PDF in the company details area.
11. I am having issues with the Verification Code for Sage Business Cloud
Please find solutions to your issue here: I am not receiving the Verification Code for Sage Business Cloud.
12. I cannot log into Sage Business Cloud Software
Please find solutions to your issue here: Logging into your Sage Business Cloud product. Many issues are resolved by using an Incognito Window, we advise that you use an Incognito Window in the first instance.
13. I am having issues with the Two Factor Authentication (2FA) for Sage Business Cloud
Please find solutions to your issue here: 2FA for Sage Business Cloud.
14. Sage Software has the following error message: You cannot access this page - You may need to ask your admin for permission to view this page
This occurs if Sage is open in too many tabs or there has been too many incorrect login attempts to the site. Please close all instances of Sage Business Cloud down and any related open tabs. Restart the browser in an incognito window and try the process again.
15. I want to log into Sage Business Cloud Software but cannot do that from the Sage Qualifications portal
You cannot log into Sage Business Cloud software from the Sage Qualifications portal, they are separate applications and websites. You must use the Sage website to log into your Sage Business Cloud software.
16. I have entered the incorrect business name for my Sage Business Cloud Software can I change this?
It is not possible to change the name on your Sage Business Cloud software product once you have set this up, however, it will not affect your progress or your marks. You can continue with the incorrect name.
17. I want to reset my Sage Business Cloud data to clear all the entries
Please find information here about Resetting your Sage Business Cloud Accounting software.
Please find information here about Resetting your Sage Business Cloud Payroll software.
18. I have logged into Sage Business Cloud software, and it is asking me to Subscribe
You have exceeded the time allowed on your software installation and will need to ask your provider for more information. If your software says you are in Trial mode – this is normal, please proceed until the time on the Trial period has expired.
19. I am doing a second qualification and need a new instance of Sage Business Cloud software
You must use a different email address for any subsequent instance of Sage Business Cloud software, the information for this is on the portal, on your course page. You can find more information about this here: Second Email Address for New Instance of Sage Business Cloud.